Help Center

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Please allow at least 3-4 days for your order to be processed before shipment. Once shipped, most domestic orders will take 3-7 business days to arrive.

I do not ship on weekends or holidays.

International shipping delivery times may vary between 2 to 12 weeks depending on your local post office. Unfortunately we cannot provide a better estimated time of arrival as it is different for every country.

I appreciate your patience so much!

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact me: hello@aliceandjames.us

I ship from Palm Beach, FL.  

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).